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FAQs

About your massage

Your treatment

If you have any questions at all we would be more than happy to answer them. Send a message via our form.

What should I wear?

Wear whatever feels comfortable for you. It is also good for jewelry to be removed (such as earrings, necklace and watches) and to put your hair up so we can get access to your neck.

Will I be covered?

You will be covered appropriately by using the sarong/towel for draping and respecting your privacy during your massage.

We consult with you prior to the treatment as to which parts of your body you give consent to be massaged.

What should I expect?

If this is the first time you’ve ever had a Ka Huna massage, then please let your therapist know. They will explain to you what to expect. In general you should enjoy the experience and feel totally relaxed at the end.

See the video that will show you what to expect when receiving a Ka Huna massage.

What if the pressure is too hard or soft?

The therapist will check with you during the massage if the pressure is firm enough for you.

We can always change things to make you happy.

What about any health issues?

Just let us know. You should let us know about things like high blood pressure, allergies, physical ailments, surgery or pregnancy.

How long will my appointment go for?

The therapist will start and finish on time. For example, a one hour massage session will consist of a brief consultation and a minimum of 55 minute massage.

What if I’m happy with my treatment?

We love to hear from happy clients, and always pass on any feedback to our therapists from their massage and beauty treatments.

What if I am unhappy?

Please let us know. We welcome all feedback and go out of our way to ensure our clients are happy.

Send your feedback via our form.

About payment

Currently, I do not have eftpos facilities, please bring along cash or speak to me about a bank transfer.

The Fine Print

(Terms and conditions of booking with Julie Low Ka Huna Massage and Energy Healing or purchasing gift cards)

Can I cancel an appointment?

We understand that sometimes things need to change. There are free cancellations or reschedules if made more than 24 hours prior to the booking.

For any cancellations, no shows or reschedules less than 24 hours prior to your appointment, will attract a fee.

Other important fine print

  • Bookings are essential and subject to availability.
  • Maximum of one voucher per person.
  • Late arrival may shorten session time
  • Gift cards are not refundable or redeemable for cash.
  • No credit or change will be given for any unused portion of the gift card.
  • The gift card is fully transferable. Julie Low Ka Huna Massage and Energy Healing is not responsible for any fraudulent or stolen gift cards. It is the holders responsibility to ensure the safe keeping of the gift card. Expired vouchers are non refundable, in part or in whole.